Telstra has announced a relief package for its customers in NSW North Coast, Gold Coast and Queensland's South East Darling Downs regions whose phone services have been affected by recent storms and floods.

Under the package, Telstra will assist its affected customers with:

• Free call diversion from their fixed line to another fixed or mobile service of their choice.
• Telstra Mobile customers who report the loss of their Telstra fixed service due to the storm damage and floods will be charged at fixed line rates, in accordance with their selected HomeLine® or BusinessLine® plan, for local and STD® calls made on their mobile service (limited to one designated Telstra mobile per affected household or business).

  Telstra installer repairer, Paul Trihey, performs repairs on a damaged pillar in Kyogle NSW

In addition, customers whose homes have been severely damaged by the floods have also been offered:

• Cancellation of a Telstra fixed phone service at existing premises with free number reservation to be provided for three months Free connection of a Telstra fixed phone service at one residence or business within a twelve-month period beginning from the date of the disaster.
• Telstra mobile customers who do not have a fixed line will receive a one off credit to the value of $50.00, limited to one mobile phone per household or business.

To access the free call diversion or to report loss of their Telstra fixed service, customers should contact Telstra on 13 22 03.

For more information:

• Telstra media release: Telstra assistance package for customers affected by storm damage and floods (www.telstra.com.au)