Don't get caught out when daylight saving begins
With daylight saving set to begin early in NSW, Victoria, ACT, Tasmania and South Australia this weekend, Telstra has advised customers that some mobile handsets and personal digital assistants (PDAs) may be affected by the time change.
Mr Ross Fielding, Executive Director, Telstra Product Management, said some devices may not automatically adjust to daylight saving time over the weekend as it is taking place three weeks early.
"While Telstra's networks have been adjusted to support the early start to daylight saving, the software on some newer mobile handsets and PDAs may override Telstra's network settings and change the times to reflect the traditional beginning of daylight saving," he said.
To prevent confusion this weekend, Telstra has launched a new help page, Daylight Saving (www.telstra.com.au), and prepared some simple tips to help customers make the transition to daylight saving.
"With daylight saving starting early in some states this year, we want to ensure that our customers don't get caught out this weekend when the clocks are wound forward an hour this Sunday," Mr Fielding said.
Consumer tips:
- Check your device on Sunday morning to ensure the time has updated correctly.
If the time has not updated correctly, try turning the device off and on again, and recheck the time after a few minutes. - Please check whether your device's Network Time Update setting is active (using your user handbook as necessary). Activate the setting as necessary and turn the device off and on again, rechecking the time after a few minutes.
- If using a Windows mobile device, a Danger HipTop Mobile, an affected Nokia or blackberry device, or Fixed Wireless Terminal please visit Telstra.Com - Daylight Saving (www.telstra.com) for further advice.
- As a last resort, manually adjust the time on the device.
For more information, customers can log onto Telstra.Com - Daylight Saving (www.telstra.com), visit their local Telstra shop or dealer, or call Telstra on 125 111.
Learn more: