Busting bill myths: The facts about Telstra’s new look bill
As we hear of inaccurate commentary about Telstra’s new look bill, we’ll bust these myths and set the record straight for you.
Myth | Fact |
| Telstra customers can no longer get a detailed bill. | Telstra customers will continue to have choice. In addition to an online bill, customers can choose to receive the new look paper bill or a detailed paper bill. They can also choose to go-paperless and only receive their bill online. |
| Telstra is changing account numbers to 10 digits. | Telstra have had 10 digit account numbers since the early 1990’s. All accounts managed on the new systems will now have 13 digit account numbers, and for the first time, this will be consistent for all types of services – home phone, mobile phone, BigPond® and SingleBill. |
| Telstra would save more paper if customers received a quarterly bill. | Telstra is undertaking a number of different initiatives with our bills. These include offering customers who have multiple services with us a SingleBill rather than separate bills per service, offering the new Paper Bill and promoting Online Billing. Overall Telstra will be reducing the number of sheets of paper it uses to issue bills each year. |