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Greetings from the USA


“Don’t it always seem to go
That you don’t know what you’ve got
Till its gone
They paved paradise
And put up a parking lot”

Joni Mitchell – “Big Yellow Taxi”

For the past three weeks my wife and I have been enjoying the wonders of the US and Canada.

Whilst our trip is almost over, I thought I’d share some of my thoughts about how technology has bypassed the US.

Okay, I will admit that the US did give the world the iPhone, but that is really the end of it as far as I can see.

The most amazing bit of technology I saw on this trip was the official US clock outside of the Admiral’s Headquarters in Washington DC. (And for those of you who know me, I did check that it was keeping time with my Mickey Mouse watch!)

Apart from the clock, there was nothing outstanding at all to report.

Almost everyone who drives a car has a Bluetooth earpiece permanently embedded into their ear socket – as a lot of States have recently outlawed driving and using a cell phone at the same time. Sending a text message whist driving has not yet caught the eyes of the officials as yet – go figure! I think that Bluetooth headsets now outnumber ear piercings in some States…

I have been using a number of phones whilst traveling – the Nokia N95, Motorola V9 and the Blackberry Bold. For novelty I have been using a 2G iPhone as well, but mainly for music.

Having a prepaid AT&T service, I truly missed our Next G network coverage. Tonight in Manhattan I saw an AT&T advertisement stating “Manhattan, we have you covered”. That may be, as long as you are in the street. Try getting or holding a service inside a store (it worked ok in Macy’s, but other stores had flakey coverage). Catch the subway and forget being contactable at all. I might add that the AT&T network is the nearest thing to Next G – supporting the WCDMA 850 band. But that is where the comparison ends. (My Telstra service on roaming managed to lock onto AT&T a great deal of the time, but also gave T-Mobile an airing once in a while as well).

The US handset range still does not match that in Australia. Nor do the services available.

The iPhone is becoming popular – but there are still many users of the Sidekick (Hiptop in Australia). And the Blackberry is everywhere. They are eagerly awaiting the release of the Blackberry Bold. (Told them we already had it in Australia… that really annoyed a lot of stores and users.)

Video telephony is still unheard of. I raised this with Cingular two years ago (prior to their merging with AT&T) – and even asked their head of product marketing why a country that had made voyeurism an art form did not adopt video telephony. (No answer)

I do believe that the US networks have the right approach to phone plans – everyone uses their cell phones as they seem to get more minutes per month that actually exist in the month! And they roll over – so if you think about it, during a 2 year phone contract you might have enough minutes to last you into your twilight years!

I know a lot of you will wonder why I had the Blackberry Bold – receiving work related emails while on annual leave – with me. The answer is simple – I wanted to see how well it worked whilst traveling. (I did not answer work emails… just monitored them and sent a sample one or two from various parts of the US). I am pleased to say the experience was seamless.

When in coverage areas, I roamed to AT&T 3G – but occasionally ended up on 2G in spots. There was no coverage traveling from Montreal to Maine – once we left the Rogers coverage “emergency calls only” or “searching” was the only message I received.

In Montreal, the 3G coverage with Rogers was fairly close to our Next G experience.

Another technology that seems to have stalled here is Cable Television. Whilst there are many more stations available than we have with Foxtel, I believe more than half of them are “paid programming” – read “infomercials”. I did not realize there were so many ways to look like Mr Universe, for just two easy payments of $39.99! (No steak knives offered, but the third $39.99 payment was waived if you called in the next 10 minutes!). One last point on television - world news in the US means the upcoming presidential election. Pure and simple. Nothing else (apart from the closing of the amusement park in Coney Island) got a mention.

One day the American public will grow tired of average coverage and options for their communications. The sooner the better. Imagine the options we may see available in Australia once this happens.

So getting back to the lyrics above, Joni Mitchell got it right all those years ago – they really have paved paradise and put up a parking lot…

See you all back in Australia shortly.

Comments

Marcus Aurelius
1 comment

10 September 2008
7:40pm

Comment Permalink

The question I would like to raise, is why should Australia have to wait until the American public grows tired of their "average coverage and options for their communications", before we see better options than we have now? If Telstra has such a world beating platform in Next G, then it would be exporting it to new markets. If its product were so superior, why doesn't telstra invest 6 or 7 billion to set up a nation wide Next G network there, and capture United States market share in mobile communications. Earning Australia valuable income, boosting the Telstra share price, helping balance of payments and creating jobs in the United States. Sol was recently impored to come back to the United States to fix that countrys wireless broadband woes. Whats stopping Telstra from going there and building the network if Next G is so good?


myles nicholas
4 comments

11 September 2008
9:40am

Comment Permalink

careful, this is where our three Amigo's hail from. They worked to get the USA to this state.


Scott Allred
6 comments

11 September 2008
9:49am

Comment Permalink

"about how technology has bypassed the US." "the US did give the world the iPhone, but that is really the end of it as far as I can see" This comparison is like comparing painting a dog house to that of painting a mansion. The mansion needs a bit more paint in order to cover it. Also keep in mind AT&T has a lot more competition and must keep its rates low as well as the fact it has over 90 competetors within the US, many of which specialize in cheap plans (Jitterbug) with rollover minutes or broader Rural coverage (Verison). AT&T was a part of Bell Telephone. The telephone system had a near-monopoly on the U.S. telephone market until its divestiture in 1984. Besides a country of 305 million cannot be compared to that of one containing 21.4 million people. in fact the population of New York state equates to 19.3 million, a disparity of just 2.1 million people to that of Australia. "The US handset range still does not match that in Australia. Nor do the services available." I hope quite sincerely that you are joking about this one, I was in the US in June of this year and was astonished by the range of phones I could buy, especally blackberries. (including the Iphone that has been on the market since Late June 08). I would agree with the services, but we've just finished building a new network, so it should be better than their old one! The US started the explosion of technology in the last half of the 20th century, the US military invented the internet (Starting as ARPANET around 1969 as a Work In Progress) Steve Jobs and Bill Gates started the Home computer revolution. The US has had the "pause and rewind live TV" Technology that FOXTEL calls "new technology" since 2001, (I know because I had it) It's called TiVo, I'm still waiting for the equivelent to come here to Australia as My Star, but its better than normal cable TV but just doesn't cut it.........yet.........but I have faith By attacking another countries technology you are only putting forth how "we are so good because they are so bad" The technology should speak for itself.... and the strive to make it better irregardless of what the "other" guy is doing. One of the main reasons I moved here is to get away from that "we're better than everyone else" attitute many Americans have. "One day the American public will grow tired of average coverage and options for their communications. The sooner the better.......... Imagine the options we may see available in Australia once this happens." Hmmmm..... kind of opposite of everything else you said, why do we need to wait on Americans for "new options"??


Michael Lewis
15 comments

11 September 2008
11:06am

Comment Permalink

Scott, thanks for your comments. A couple of things need to be said. Firstly, I have not had the advantage of living long term in the US, but have over the past 10 years travelled there at least once and on occassions up to three times a year - so my impressions are as a "heavy" user from Australia expecting to get at least the same level of service coverage in the the densly populated US as I get in around Australia. Secondly, over the past three years the amount of new and innovative handsets available in the US is far less than in Australia. You need to visit the Samsung or Nokia concept stores to see product that is either "coming soon" or "not for sale in the US". (There is a great Samsung store in Manhattan in the Time-Warner building). Thirdly, the AT&T comparison was used as they are the largest network, and are the one network that introduced an 850mHz network that is supposed to up to the standard of our Next G network. Reality is - our Next G network is currently superior - both in availability and coverage. Again I stress my comments are those of a user - if I cannot hold a call walking down the street, or in the subway, or a tunnel on the freeway, I miss the advantages of the Next G network. Simple. Finally, if the US had pushed technology such as video calls, we would have seen a lot of different handsets available in Australia from the introduction of Next G - rather than waiting for manufacturers to achieve the volumes internationally to build a handset with two cameras.


Scott Allred
6 comments

11 September 2008
1:40pm

Comment Permalink

Sorry meant to say..... I'm still waiting for the equivelent to come here to Australia, as for My Star it's close but not close enough to suit me, but its better than normal cable TV, but still it just doesn't cut it.........yet.........


Colin Dewar
2 comments

12 September 2008
9:48am

Comment Permalink

". . . a lot of States have recently outlawed driving and using a cell phone at the same time. Sending a text message whist driving has not yet caught the eyes of the officials as yet . . . " Friends from Canada could not understand why we text. They said call charges at home were so low that if you wanted some one you just rang them. Perhaps this is the same in the US - it's just not an issue. As to coverage - Boyne Valley, less than an hour out of Gladstone, no mobiles, no broadband.


Scott Allred
6 comments

12 September 2008
11:42am

Comment Permalink

Michael Lewis Sir Please refer to my original post and address the issues of population vs area...... greater competition...... new small network Telstra vs old enormous network AT&T........... our continued relience on hand me down technology from the states as stated at the end of your article.......................... The US is behind us in technology ,,,,,but,,,,,, If the US wasn't our technology would be better.............you keep contrdicting yourself, .........This is a classic straw man argument ........ """the US did give the world the iPhone, but that is really the end of it as far as I can see"""........... As far as what the USA has given us here is a short list.............. How about the Telephone, Cable television, the Internet, The first airplane, GPS, Refrigerator,Passenger lift,Fountain pen, Radio, Air conditioner, Photocopier, Mass production. Need I go on?????????? the IPHONE pales in comparison................................. as well as Marcus Aurelius's comments on Telstra in America should be addressed..............I don't intend on being offensive but reposting your original comment twice is not a rebuttal.........It's just cut and paste.


Anne Partridge
1 comment

12 September 2008
11:55am

Comment Permalink

Hi, Could I make a comment? I have not much experiences bout world class market network services and trades. However I have a little simple thing that could be giving you a little bit of thought. I am a young single busy Mom, working full time and study (both management and network systems) as well as following on world economy (learning). I am emigrated from Asian country and constructing our Next G network…. Following from Michael’s greeting, why America tech has bypassed? A simple instance I would like to bring it up from my every day life. My kid likes cakes and I like to make it for her. Once I make it many times, more cake I make that s better cakes I do, anyway there are too much for 2 of us finish them all… Hmmm…If my kid likes, my neighbours might like my cake as well. I should bring a nice best piece of cake to neighbours to try. Once my neighbours like it, I have some more idea…others in this town maybe like it too. We sell them in our front house and we can sell them all… This could be great idea if I can sell them for more money in the town but I have no shops. I have not much money to lease a shop front and this is not worth enough to invest on some little pieces of cake at the moment I can do. I should go to cake shops or get some friends who would like to make a bakery shop and I make a cake for her as well as some money loan to her with great interest rate :) I found some shops already as well as my friend would like to do an investment on bakery shop too… I go back home make lot of nice piece of cakes and bring best pieces to sell. How bout my kids? I have some worst pieces left for her but anyway…they still test nice as same as nice pieces of cake I bring to sell…. Once I have lot of money…I can take my kid to where else unfamiliar than my cakes I make at home… As well as we have enough money to do a factory with unnecessary to have our own shops. Let s go to Starbuck and Mc Donald my dear kid! :) From my little idea and put the point of the US world iPhone and why US’s teach has bypassed instead of best pieces of Cake or even bakery shop front, this could maybe give the topic of discussion in other differ view....that American maybe was putting an idea to invest on the world iPhone even before US$ gone down.... I would not comment any more than this coz I could maybe make it wrong….


Scott Allred
6 comments

12 September 2008
11:56am

Comment Permalink

Michael Lewis,........Take note in New York city you will probably NEVER see Mobile phone coverage in Tunnels or Subways because of potential terrorist based IED's with mobile phones used as remote detonation devices, this applies especially to areas with congested egress potential, ie small points of exit in relation to space.


john da rin
9 comments

12 September 2008
12:24pm

Comment Permalink

Dear me, let's not miss the point. 305 million people that rely on the Market economy to survive and they have all that competition and yet still don't have the network facility that Telstra has built. Maybe the Yanks don't care too much about being able to use their mobile phones anywhere. The beauty of Michael's article is that it opens up discussion about how good Telstra really is compared to the so called U.S. of A.. We too often rate ourselves against the British and U.S.A. economic model yet our main myopic media seems to concentrate on the negatives never the positives. We are good and are able to succeed where others flounder. Question: if we had as much competition in Australia, in proportion to population, would we be as this far in front - mobile wise - forget about B/Band because that discussion has been going on since 1992-1995. Hopefully the currrent Government will move on as indicated.


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