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Decisions, decisions



Topic: Consumer & Technology

Tags:    blog  consumers  environment  gadgets  greenwashing  mobile-phone-users  shopping  survey  turlough-guerin


Why is green so grey? If you are feeling confused about green choices then you are not alone

Even now in the second half of 2008, there are still sizeable gaps between what consumers say they’ll do for environmental reasons versus what they’ll actually do when walking the aisles in the shopping centre.

I think I know the reason why.

I think consumers get confused with the overload of information and decisions they need to make each day.

Consider all the environmental decisions we need to make on a typical day:

Taking a shower: Are you keeping them less than 3 minutes? Should I collect and re-use the water on the garden?

Heating / cooling: Is gas better than electric? Should I buy green power? If so, which one and how much? Is my insulation effective? How much energy am I losing from my windows and under doors?

Washing: Is synthetic soap better than one that’s vegetable-based? What about electric hand driers? Are cloth towels better than electric driers or is paper better?

Clothes: Is cotton better than synthetics (remember synthetics are made from crude oil but cotton requires fertilisers, pesticides, herbicides, and defoliants to produce?) What about wool? Wool production involves another cocktail of chemicals from drenches to dyes.

Breakfast: How do I know which of the foods I eat have travelled the least to get onto my plate? Which foods use environmentally-friendly packaging and how would I know what that looks like? Is soy milk more or less “carbon-intensive” than dairy milk?

Commuting: What has the lower carbon footpint - car, bus, train? Should I consider the whole of life impacts of my car or should I just consider fuel consumption?

At work: Perhaps it’s a bit clearer here. We all should know its better for the environment to minimise the resources we use (eg paper, electricity where possible, ink, consumables, etc, etc). Is it better to use a paper directory or to search online? Is it better to telework or to work in the office? The answer from our own research at Telstra is that is better for the environment to work from home and the full benefits come if the freed up office space is consolidated as quickly as possible. On the question of what is the carbon intensity of various telecommunications services and products, Telstra is currently working towards answering this question.

Hopefully I am making my point. I am not saying it’s impossible to make the “best” decisions from an environmental perspective but there are an awful lot. And many of them we simply do not have the information to assure us we are making the “right” decision for the environment

Survey:

Further Information:

  • Australian Research on Consumer Concerns & Behaviour (www.netbalancefoundation.org)
    Research from August this year tells us that climate change is an important consumer issue in Australia - even more so than in other countries. Here are some highlights:
    • The majority of Australians recognise that a significant change in their lifestyles is needed.
    • Six out of ten accept this challenge, compared to just over half of US and UK consumers.
    • Opinion is particularly strong amongst young people.
    • The vast majority of Australians have already made some easy, close-to-home changes such as switching off lights, installing energy saving bulbs and buying green products.
    • Only 13% could not come up with an answer on what people like themselves could do about it. This compares with 24% of respondents in the UK and 58% in the US.
  • The take-home message? Consumers can’t or won’t go much further (in reducing their environmental footprint) until businesses and government treat them as grown ups by providing credible information so they can make informed choices. Consumers don’t want to be greenwashed.
  • See “How to unlock consumer potential for sustainability” and other useful resources at the Green Capital (www.greencapital.org.au) website.
  • For information on how to recycle your old phone (www.telstra.com.au)
  • LOHAS is an acronym for Lifestyles of Health & Sustainability, a term used to describe a type of consumer and a marketplace for the goods and services that are sought by these consumers. Watch the Mobium Group overview of the LOHAS Market (www.mobium.com.au).

Comments

Ted Dobosz
1 comment

10 September 2008
12:43pm

Comment Permalink

Thanks Turlough Interesting. Grey is certainly part of the problem but in my view it is more complex than this. I'd like to add some musings and thoughts whilst munching on my green salad for lunch :) 1) It is in the interests of marketers to blur the facts about products - Just look at the "made in Australia" debate, dolphin free tuna, or the contents listings of products additives and preservatives. The marketing of green products/systems and associated 'informative claims' that will feature the same circles of confusion for consumers in making their choices. The selling of dreams rarely matches the reality of the product. Fortunately, the younger generational impetus for green awareness may set attitudes and beliefs that could effectively scrutinise these circles of confusion and give some hope for the future. Education for the consumer may also give some hope. 2) When you are simply struggling with the challenges of life, paying the bills, the mortgage and raising the kids, your priorities do not and will not focus on assessing the plethora of environmental information provided by manufacturers. "No names" will be preferred to "green names". 3) Whilst ever a premium is levied on environmentally sound products, the financially stretched will not bother with degrees of choice, but degrees of cost. Market forces (demand) can change entrenched manufacturer marketing behaviours. Dramatic changes in marketing behaviour for manufacturers is usually brought about by unforeseen social/financial shocks. e.g. wall street crash of 1929, oil shock of 1973, oil shock of 2007 etc that lead to smaller cars and rejection of SUV's leaving big car makers out of step, a people living a more austere lifestyle. Also look ast the sub prime loan debacle that has investors running a mile from easy loans that they were previously clamouring for. What could possibly shock and/or disconnect the marketing strategies of big manufacturers over the public's sentiments? Well I don't believe climate change is enough of a shock at this stage to bring about a consumer driven revolution, however an exhaustion of oil reserves would bring a natural halt to most non green systems. "Political shock" could make the decisions simpler by providing incentives to business and individuals to partner in achieving mandated standards including forced price equivalence with non green products. This socio-political debate however appears endless and too rocky for most govts. We will hear cries of "save the planet but hey don't divert my taxes, increase my taxes or cost of living in that process" It really is a long road to haul and I am concerned about the burn-out of the 'climate change' genie before the social conscience and environmental awareness kicks in from our younger generations. Ted


Dr Turlough Guerin
24 comments

7 October 2008
12:45pm

Comment Permalink

Thanks for your comments Ted. When we all start to feel the pinch from the impacts of dangerous climate change we'll hardly be able to ignore it. I hope common sense prevails and people act to prevent this rather from happening rather than being forced to make the needed changes. Time will tell. A price on carbon in the next 18 months will be start. Turlough.


Robert Brand
2 comments

14 October 2008
6:46pm

Comment Permalink

Dr Turlough Guerin,

I like the way you write and believe in your personal sincerity, but I seriously doubt the telco sector's green talk. By far, one of the largest ways the telcos and their suppliers can help minimise the effects of climate change is to boldly adopt the "Reduce, Reuse and Recycle" principles. I see little of the last 2 going into play.

My company operates in the telco space and sells and recycles used comms equipment. I know that there is not a lot happening out there.

The suppliers don't like to have their equipment reused and the telcos don't like to recycle or they spend far too much in transporting them back to central depots before deciding to dispose of them. I have seen pallets of decayed mobile antennas in Cairns that were road freighted to Brisbane before being "checked" and sent to the tip - no recycling. I have seen warehouses emptied of stock to make way for fresh goods and the old gear dumped into skips for the tip. Until the government takes a big stick to the sector, I do not expect much change. So far only band-aid approaches have been made and mainly because the previous government took no action on the matter in this sector.

I have sat on the Australian Mobile Telephone Association committee that organised the mobile phone recycling. I have been part of most peak industry bodies in the sector and was once Alcatel's Regulatory Manager for A&NZ 2001-2002. As such I was aware of how little pressure was placed on manufactures to perform. Since moving into the private sector my attempts to get further Green traction has been slow. With the new government, I am expecting change to happen soon and I am working with various companies and peak industry bodies to make that change happen even faster.

Where does Telstra stand on Reuse and Recycling of its infrastructure? I suspect it is only part -green (or grey) but would be pleased to hear differently. It suspect that it could do a lot better and needs to pressure its suppliers to ensure an adequate recycling and reuse initiative is in place at the time of purchase.

Keep up the "talk" and I hope that you respond by telling me that Telstra is truly doing all it can. I would be delighted.

Regards, Robert Brand


Dr Turlough Guerin
24 comments

27 November 2008
5:35pm

Comment Permalink

Apologies for the delay Robert.

We use Telstra’s National Waste Management System (NWMS) for most of our waste services, including the collection, transportation and processing of general waste, recyclable items, liquid waste and hazardous wastes. The NWMS covers most types of waste generated from offices, field operations and customer premises. Exceptions include the collection of scrap cable, rental phones and mobile phones, which are managed separately under individual programs.

This streamlined approach assists all employees to dispose of waste in an appropriate manner by providing a single point of contact to arrange for collection and disposal.

During 2007/08, Telstra:

* recycled 69 per cent of all solid and liquid waste across the business - an increase from 65 per cent in 2006/07;

* reduced office paper consumption by approximately 35,900 reams - a 14 per cent reduction from 2006/07;

* recycled 250 tonnes of bottles, cans and milk cartons and 2,927 tonnes of paper;
decreased the volume of our total waste for disposal to landfill or special treatment from 17,527 tonnes in 2006/07 to 15,085 tonnes in 2007/08. This decrease is primarily due to a reduction in general waste and pit water disposed to a treatment facility; and

* diverted organic waste from landfill through recycling, saving 15,727 tonnes of greenhouse gas emissions (CO2 equivalent) during 2007/08, down from 22,377 in 2006/07.


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